As a health service provider, we are bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
The types of personal information we collect may include:
We may collect the above types of personal information from people including website visitors, email subscribers, social media fans, employment applicants, potential clients and service providers.
We may also collect the following sensitive information:
We usually will only collect sensitive information from clients we are providing services to, or potential clients who have requested our services or other assistance.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from our clients directly.
We may collect personal information in a number of ways:
We collect sensitive information in more limited circumstances, such as:
We limit the circumstances in which we collect personal and sensitive information indirectly. This may be when:
We store all personal information we collect electronically, including on or within:
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure.
We undertake the following precautions to protect personal information we hold:
We take extra precautions to protect sensitive information, including by ensuring that all sensitive information is held in secure storage systems protected by passwords.
If a data breach occurs involving personal information and the breach is likely to cause harm, we will notify the individual as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.
We collect, hold, use and disclose client’s personal information as is reasonably necessary for us to provide our services, including for the following purposes:
We only collect, hold, use and disclose sensitive information where it is necessary in order for us to provide a service who have been engaged to perform, and not for any unrelated purposes (for example, for research or marketing) unless we have received the person’s prior informed consent.
We do not disclose personal information to overseas recipients.
We never sell or rent personal or sensitive information we collect.
You can request details of personal information that we hold about you in certain circumstances set out in the Privacy Act 1988 (Cth) (the Act). We may refuse to provide you with information that we hold in certain circumstances set out in the Act. Otherwise, we will provide access to the information if it is reasonable and practicable to do so. In most cases we will do this free of charge, but if your request requires significant effort or expense on our part, we might ask for compensation for that.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at firstname.lastname@example.org.
We will endeavour to promptly correct any information found to be inaccurate, incomplete, or out of date and to notify of the correction, unless it is impracticable or unlawful to do so.
If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, please contact us at email@example.com.
Please note that if we agree to delete information, because of backups and records of deletions, it may be impossible to completely delete the information without retaining some residual information.
We will respond to any request to access, correct or delete information within a reasonable time.
We like to keep our customers and website visitors up to date, so from time to time we will send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us at firstname.lastname@example.org.
If you have a concern about management of your personal information, please contact Natalie Arakelian at email@example.com. We can also provide you with a copy of the Australian Privacy Principles, which describe your rights and how your personal information should be handled, on request.
If unsatisfied with our response, you may lodge a formal complaint about the use of, disclosure of, or access to, your personal information, with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.